1. When signing on receipt of a parcel, if we find that the parcel does not suit the product packaging requirements (for example, if the exterior of the packaging is seriously damaged), we will not accept the parcel and may return it to you.

2. If your parcel fulfills all product packaging requirements, we will then open it and check for forbidden items, weigh it, and place it in the warehouse.

3. If your product does not fulfill the requirements for air shipment, we will mark the corresponding order and notify you concerning product returning affairs.

4. If you find the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Guangdong and usually the domestic parcel should arrive in 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.

Standard inspection service for parcel forwarding orders

One. You can select "No Quality Inspection" or "Standard Quality Inspection" for a forwarding order according to your need.

For forwarding parcels, we only check them for restricted items. There will be no counting or professional quality inspection. If you need us to verify the number, color and size, etc. of the products, please select【Inspection check】when submitting the order.

1. If you have selected "Inspection&Check", we will check the product appearance, including style, quantity, color, size, model, and find out whether the main logo of the front/back of the item is severely flawed, whether the item is broken or if the appearance of your item is obviously flawed (such as: round-shaped: diameter > 0.5cm, other shapes: length > 1cm; large stains, dyed, scratches, laddering, and external damages), etc., according to the product details provided by you under the order. For products packed with plastic packaging and those from non-apparel / bag/shoe categories that are packed with sealing labels or strips, we will only check their appearance for damage without getting them unpacked, and decide if the products delivered are correct based on their outer package. All products will be checked for contraband.

2. If you do not select “Standard Quality Inspection”, we will either refuse to sign the parcel or change the box/packaging for you.

3. The inspection rules of the 1688 orders